Terms and Conditions

1. How to read this Agreement

1.1 What this Agreement covers. These are the terms and conditions on which we provide our Services to you.

1.2 Why you should read them. Please read this Agreement carefully before you start to use our Services. This Agreement (always together with the documents referred to in it) tells you who we are, how we will provide the Services to you, how this Agreement may be changed or ended, what to do if there is a problem and other important information. If you think that there is a mistake in this Agreement or require any changes, please contact us to discuss.

1.3 You accept this Agreement. By visiting our Website and/or using our Services (including social media platform or other authorised third party), you confirm that you accept and agree to this Agreement (including the Customer Updates and the additional documents referred to above). If you do not agree, please do not use our Services.

2. Who are we and how to contact us

2.1 Our company information. Lettergun is a company incorporated under the laws of The Netherlands with company number 75939053 ("Lettergun", "we", "us", or "our" as applicable).

2.2 Our business address. Our address is Hendrik Figeeweg 1-P, Haarlem, The Netherlands.

2.3 How to contact us. You can contact us by email or using our contact form. Our contact details are provided on the "Contact" page of our Website.

3. Keep your Lettergun Account safe

3.1 Keep your Lettergun Account safe

i) What to do. You must:

(a) Contact Customer Support if anyone asks for your Lettergun password.

(b) Always follow recommended password management practice, for example: https://support.google.com/accounts/answer/32040?hl=en.

(c) Change your password regularly and ensure that it isn’t reused across other online accounts.

(d) Keep your e-mail account secure. You may reset your Lettergun Account password using your email address. Let Customer Support know immediately if your email address becomes compromised.

(ii) What not to do. You must not:

(a) Disclose your Lettergun Account password. Keep it safe.

(b) Let anyone access your Lettergun Account or watch you accessing it.

(c) Use any functionality that allows your login details or passwords to be stored by the computer or browser you are using or to be cached or otherwise recorded.

3.2 Contact us if you suspect your Lettergun Account has been compromised. If you suspect your Lettergun Account or other security credentials are stolen, lost, used without your authorisation or otherwise compromised, you must contact Customer Support immediately, you are also advised to change your password. Any undue delays in notifying us may affect the security of your Lettergun Account and also result in you being responsible for financial losses.

4. Closing your Lettergun Account

4.1 You may close your Lettergun Account at any time. You may end this Agreement and close your Lettergun Account at any time by contacting our Customer Support.

5. Intellectual property rights

5.1 While you are using our Services, you may use the Lettergun Materials only for your personal use and solely as necessary in relation to those Services.

5.2 "Lettergun Materials" include any software, data, materials, content and printed and electronic documentation (including any specifications and integration guides) developed and provided by us or our affiliates to you, or available for download from our Website. You may not, and may not attempt to, directly or indirectly:

  • - Transfer, sublicense, loan, sell, assign, lease, rent, distribute or grant rights in the Service or the Lettergun Materials to any person or entity;
  • - Remove, obscure, or alter any notice of any of our trade marks, or other "intellectual property" appearing on or contained within the Services or on any Lettergun Materials;
  • - Modify, copy, tamper with or otherwise create derivative works of any software included in the Lettergun Materials; or
  • - Reverse engineer, disassemble, or decompile the Lettergun Materials or the Services or apply any other process or procedure to derive the source code of any software included in the Lettergun Materials or as part of the Services.

6. Accessing our services

6.1 We will try to make sure our Services are available to you when you need them. However, we do not guarantee that our Services will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Service without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Services. If you have granted permission to a third party to access your account, we may refuse access to that third party if we are concerned about unauthorised or fraudulent access by that third party. We will give you notice if we do this, either before or immediately after we refuse access, unless notifying you would be unlawful or compromise our reasonable security measures.

7. Information security

7.1 You are responsible for configuring your information technology, computer programmes and platform in order to access our Services. You should use your own virus protection software. We cannot guarantee that our Services will be free from bugs or viruses.

7.2 You must not misuse our Services. You must not misuse our Services by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, our servers, computers or databases. You must not attack our Website with any type of denial of service attack. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and/or our Services will cease immediately.

8. Linking to our site

8.1 You may link to our Website provided you follow certain rules. You may link to our Website, provided:

  • (a) You do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
  • (b) You do not suggest any form of association, approval or endorsement on our part where none exists;
  • (c) You do not frame our Website on any other site

We reserve the right to withdraw linking permission without notice.

Thank you for using Lettergun